Well, my sleep number is at least; which I find humorously appropriate since I spent as much on this bed as I would have on a midlife crisis.
If you have visited any of my apartments in Richmond you know my bed situation has been less than ideal since I moved here almost a year ago. I started off with a twin mattress on the floor – frames are overrated. When I moved in January my dad built me this ridiculous bookshelf bed – that was made to fit a full sized mattress. When my tax refund rolled in I knew it was finally time to splurge… buy my first big girl mattress. And I decided to go all out. Hello, Sleep Number!
Courtesy of Sleep Number
I do have to admit I was not a hard sell when I walked into the Sleep Number store in Short Pump. I hate shopping for major purchases so I knew I would be walking out with a significantly reduced checking account. That being said, I have had hands down the best customer service experience of my life with this company. David had his selling principles down pat. He talked in hush tones – like you would if someone was trying to sleep or be relaxed – as he graciously walked me through ever bed in the store. After finding out my sleep number – at the time we said 35, but more on that later – I tried out the different grades of beds. After realizing that I would never be able to afford the fluffier pillow tops, I informed him that I’d be going with the basic C4 without the moving parts. Not once did he try to up-sell me; he only informed be that I could easily upgrade later because all of the bed parts were separate – genius!
Courtesy of facebook.com/sleepnumber
I wrote a review on their Facebook page about how wonderful my experience was. I started scrolling through the other customers’ posts (what!? it’s in my job description) and realized I was envious of how far reaching their customer service went. Not only do they respond to every post, but they do so in a very informative and matter-of-fact way. –Love your bed? Great! Tell us more. Problem or concern? Let’s get to the bottom of this.– If they can answer the question without knowing specific account details they will.
My favorite was their response to a man complaining about a restocking fee when he tried to return a limited edition bed – they simply stated they were sorry for the inconvenience, but it plainly says in his receipt there are no returns on limited edition beds and while they’d be happy to accommodate his request, there would need to be a restocking fee because they are no longer selling the beds. Probably not what the customer wanted to hear, but exactly what needed to be said. I like that other people aren’t left wondering what the answer is – they can see it. And if they do need you to contact you, they ask for your information in a direct message.
Courtesy of Sleep Number
When I heard I had to carve out a four-hour delivery window I was a little bit in Comcast mode thinking they would come the last five minutes of the 1 p.m. to 4 p.m. window. Boy, wrong! The delivery man called me asking if he could come 30 minutes early. EARLY! How often can you say that? They were so efficient they could not have been here more than 20 minutes. I have to admit, watching them put together the bed I couldn’t help but think this was just an overpriced air mattress with a fancy air pump, which it basically is. The only let down in the delivery was that my remote batteries were already dead! Luckily the driver had a spare battery in the truck, but what if he didn’t? I would have had to drive out that evening to get a fresh battery so I could actually sleep on my new bed!
So, how’s the bed? Well, I should have gone with my gut and gotten the one chamber instead of two. David convinced me the two was better because if I ever end up sleeping with someone (no laughter please ) they can pick their own sleep number setting. Great thought, but right now I want to sleep smack in the middle of my bed and the only thing connecting the two chambers is a thin foam pad. I quickly realized I was sinking further down than I was in the store – which is why I upped my setting to 40.
Courtesy of Sleep Number
I also should have done a little more research. While you don’t have to have a special bed frame, you do have to purchase their special box spring/base… unless you have a waterbed frame because it’s already a solid base. Would have been great to know… that’s exactly the type of frame I have. My bed is about 10 feet off the ground. Oh, well. It’s just closer to Jesus (:
Would I recommend a Sleep Number bed to a friend? Absolutely! And I promise it has nothing to do with the referral bonus I would receive. Just be prepared to pay a pretty penny. With my basic full-sized bed, a fancy pillow (fancy $60 pillow! – jeesh) and delivery with haul away - my total came to right above $1,700. And that was with a $300 or something discount. Twin beds start around $900 for the basic topper, while King beds can go for more than $5,000. Of course that is with the plushest of the pillow tops, and the bed that goes up and down.
Sleep Number is Annabelle Lee approved!
If you’re in the market for a new mattress I would definitely check these guys out. And if you’re in the RVA area – go to Short Pump and ask for David! Tell him Bridget from CarMax sent ya!
PS – I find it mildly ironic that I’m writing a blog post on my new amazing mattress at 1 a.m. because I can’t sleep.